Energy Assistance Programs

Peoples TWP offers a variety of programs for customers on low or fixed incomes or who may have special needs. Contact us at 1-800-222-5101 for details, eligibility requirements, and enrollment information.

Low-Income Home Energy Assistance Program (LIHEAP)

A federally-funded program, LIHEAP helps customers who are on a fixed income or who are low-income pay their heating bills through energy assistance grants. A LIHEAP grant is not a welfare program or a loan. You do not have to have a past due balance to receive balance. Applications for the 2014-2015 season will be available beginning November 3, 2014.

Homeowners or renters may be eligible to receive LIHEAP funds if their name appears on the gas bill and if household income does not exceed the following guidelines:

Household SizeMonthly IncomeAnnual Income

For each additional person, add:



Funds for this program are limited and are available on a first come-first served basis. Program dates are set by the government. 

Customer Assistance Program (CAP)

Peoples TWP's Energy Help Fund (EHF) is a low-income assistance program that offers eligible residential customers a discounted monthly payment plan. Participants may be eligible for not only a discounted monthly payment, but also an opportunity to reduce any past due balances that they may owe Peoples TWP.

To qualify, customers must:

To remain in the program, customers must:

  • Pay the CAP payment by the due date.
  • Notify a Universal Service Representative of any change in income, residence, or number of household members.
  • Make a sincere effort to conserve natural gas.

To find out if you are eligible for CAP, or if you are a CAP customer with a question about your account, please call us at 1-800-222-5101.

Dollar Energy Fund

The Dollar Energy Fund provides energy grants to customers for use in reducing past due balances or restoring service to terminated utility accounts. Customers with low incomes who still have service must have exhausted all other available energy assistance programs. To find out if you qualify for a grant, call our Customer Service Department at 1-800-222-5101.

To qualify, a customer must:

  • Fall within 200% of Federal Poverty Income Guidelines.
  • Apply for LIHEAP and CRISIS before applying for Dollar Energy Fund if the programs are open at time of application and the customer is eligible.
  • Have made a sincere effort of payment.

CLICK HERE for details on how to apply.

You Can Help Your Neighbors Stay Warm!
You, our Peoples TWP customers, help to support the Dollar Energy Fund with your donations. For every dollar that you contribute, a dollar is also contributed by Peoples TWP. These contributions help Dollar Energy Fund to provide grants to families who need help with their gas utility bill.

If you would like to donate to the Dollar Energy Fund and help a family in need, indicate your contribution on the remittance coupon of your monthly bill and add it to your payment amount. For one-time donations, simply enclose with your bill payment a separate check made payable to the Dollar Energy Fund. Thank you for your support!

Wise Choice Weatherization Program (LIURP)

LIURP is a weatherization program aimed at helping customers weatherize their home to reduce energy costs. Customers may qualify for improvements such as repair or replacement of the heating system, weather-stripping, caulking, insulation and/or other energy-saving measures.

To qualify, customers must:

Customer Assistance Referral Evaluation Service (CARES)

We recognize that temporary hardships, such as the loss of employment or loss of income caused by injury, illness, or the death of a wage earner may result in payment problems. Our Peoples TWP CARES representative helps those customers by referring them to assistance programs specific to the customer's needs. There are no income guidelines to qualify for the CARES program.

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PA 2-1-1 Southwest serves the following 11 Counties in Southwestern Pennsylvania: Allegheny, Armstrong, Beaver, Butler, Fayette, Greene, Indiana, Lawrence, Mercer, Washington, and Westmoreland.

Keystone HELP Program

The Keystone HELP® program offers low-rate loans to help make affordable energy efficiency home improvements (such as heating and cooling systems, insulation, windows, and "whole house" improvements and geothermal heat pumps) available to all eligible Pennsylvanians. Keystone HELP® is administered by AFC First Financial Corporation, a Pennsylvania energy efficiency lender.

Pennsylvania homeowners who own and are making qualifying improvements to their 1 to 2 unit primary residence located in Pennsylvania are eligible. Good credit and the ability to repay are required; a maximum income limit may apply. Please visit for guidelines and to see if you qualify.

Homeowners Energy Efficiency Loan Program (HEELP)

Pennsylvania Housing Finance Agency's Homeowners Energy Efficiency Loan Program (HEELP) offers 1% APR loans up to $10,000 for specific energy efficiency repairs for low and moderate income households. The loans can pay for:

  • Air sealing, insulation and ductwork
  • Energy-efficient windows and doors
  • Energy-efficient heating or cooling system repairs or replacements
  • Roof replacements

For more information about HEELP, please visit; email and specify HEELP in the subject line; or call PHFA
at 800-822-1174.

Summary of Programs

  • Low-Income Home Energy Assistance Program (LIHEAP)
  • Dollar Energy Fund
  • Low-Income Usage Reduction Program (LIURP)
  • Customer Assistance Program (CAP)
  • Customer Assistance Referral Evaluation Service (CARES)